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Contact template. Publish only real support, legal, and security channels.

Contact Template

Contact [Platform Brand Name]

Use this page to publish verified support, legal, compliance, and security contacts. Every address, phone number, office location, and response-time statement should match the team that will actually handle the request.

Customer support Compliance contact Security reporting
Publishing check: do not post placeholder inboxes, unattended addresses, or office locations that cannot receive legal mail. If you offer crypto-related services, include a real security-reporting path and a clear notice telling users never to send private keys or recovery phrases.

Primary Contact Details

Customer support: [support@example.com]

Phone support: [Phone Number] | [Hours of operation] | [Languages supported]

Mailing address: [Full registered address for customer correspondence and legal notices]

Website notices: [support portal URL or case management link, if applicable]

Department Directory

Customer Support

[support@example.com]

  • Use for account access, payments, onboarding, and general product questions.
  • Published response target: [for example, within 1 business day].

Compliance And KYC

[compliance@example.com]

  • Use for due-diligence requests, sanctions queries, and business verification matters.
  • List any document-submission portal used by your compliance team.

Security Reporting

[security@example.com]

  • Use for vulnerability disclosure, incident reports, phishing reports, and suspected account compromise.
  • State whether you accept encrypted submissions and provide a PGP key if one exists.

Privacy Requests

[privacy@example.com or DPO contact]

  • Use for access, deletion, correction, portability, and objection requests.
  • Reference your Privacy Policy response timeline here.

Business And Partnerships

[partnerships@example.com]

  • Use for banking partners, liquidity partners, enterprise integrations, and commercial proposals.

Registered Office

[Full legal service address]

  • Use for official correspondence and formal notices only.
  • If walk-ins are not accepted, say so clearly.

Support Standards

  • Operating hours: [List time zone, weekend coverage, and holiday support rules.]
  • Escalations: [Describe how fraud, locked accounts, settlement failures, and payment disputes are escalated.]
  • Identity checks: [Explain whether support may ask for verification before discussing account data.]
  • Security warning: state that staff will never ask for wallet seed phrases, full card PINs, or one-time passwords outside approved verification procedures.